Delivery & returns

Where we deliver

For now we deliver to England only. Delivery is free on every order.

We do not currently deliver to Wales, Scotland, Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Isles of Scilly. If your postcode is close to the Welsh or Scottish border, message us and we will check it.

How long it takes

• Most areas: usually 2–3 days after we confirm your order.
• Areas further out: usually 4–5 days after we confirm your order.

We call or email you within one working day of your order to confirm it and agree a delivery day. If anything delays your delivery we will tell you as soon as we know.

On the day

• An adult needs to be at the address to receive the furniture and pay for it.
• Please measure doorways, stairs and the room before you order, and clear the way in.
• Each product page says whether the piece arrives assembled or flat-packed.
• Check your furniture when it arrives and tell us straight away if anything is wrong.

Paying on delivery

There is nothing to pay when you order. You pay the full amount when your furniture is delivered, by cash, card or bank transfer. The total is shown on your order and in your confirmation email, and there are no delivery or other charges added to it.

Changing or cancelling before delivery

You can change or cancel your order at any time before it is delivered, at no cost. Contact us with your order reference.

Returns: 14 days to change your mind

If you change your mind after delivery, you have 14 days from the day your furniture arrives to tell us you want to return it. You do not need to give a reason.

• Contact us with your order reference and we will arrange the return with you.
• Please keep the furniture in the condition it arrived in, with its fittings and, where you can, its packaging.
• We refund what you paid within 14 days of getting the furniture back.
• We may reduce the refund if the furniture has been used beyond what is needed to see whether it suits you.

If something is damaged or faulty

Tell us as soon as you can, with your order reference and a photo if possible. We will put it right with a repair, a replacement or a refund. Your legal rights under the Consumer Rights Act 2015 are not affected by anything on this page.