Questions & answers
How ordering, paying, delivery and returns work.
Ordering and paying
Do I pay anything when I order?+
No. There is nothing to pay when you order, and we never ask for card details on this website. You pay when your furniture is delivered.
How do I pay on delivery?+
By cash, card or bank transfer, when your furniture arrives. The amount is the total shown on your order and in your confirmation email.
Are there any extra charges?+
No. Delivery is free, so the total on your order is the amount you pay.
How do I place an order?+
Open the product you want, choose the size and colour, and press "Order — pay on delivery". Fill in your name, contact details and address, and send it. You get an order reference straight away and a confirmation by email.
What happens after I order?+
We call or email you within one working day to confirm your order and agree a delivery day. Your order is not final until we have confirmed it with you.
Who will contact me, and will anyone ask for money first?+
We contact you by phone, WhatsApp or email to confirm your order and agree your delivery day. Nobody acting for us will ever ask for a deposit, card details or a bank transfer before your furniture is delivered. If someone does, do not pay, and tell us on WhatsApp.
Can I order on WhatsApp?+
Orders are placed on this website, so that you get a reference and a confirmation email. WhatsApp is there for questions before or after you order.
Do I need to create an account?+
No. To see your orders, enter the email address you ordered with and we send you a 6-digit code. There is no password to remember.
Delivery
Where do you deliver?+
To England only for now. We do not currently deliver to Wales, Scotland, Northern Ireland, the Republic of Ireland, the Channel Islands, the Isle of Man, the Isle of Wight or the Isles of Scilly. You can check your postcode on any product page.
How much is delivery?+
Delivery is free on every order.
How long does delivery take?+
Most areas take 2–3 days after we confirm your order. Areas further out take 4–5 days. We agree the day with you when we confirm.
Will I know which day it is coming?+
Yes. We agree the delivery day with you when we confirm your order, and you can see it in My orders.
Does the furniture arrive assembled?+
It depends on the piece. Each product page says whether it arrives assembled or flat-packed.
What if I cannot be in on the day?+
Tell us as soon as you can and we will agree another day. An adult needs to be at the address to receive the furniture and pay for it.
Your order
How do I track my order?+
Use the "Track your order" link in any of our emails, or sign in to My orders with your email address.
Can I change or cancel my order?+
Yes. You can change or cancel at any time before delivery, at no cost. Contact us with your order reference.
I did not get a confirmation email. What should I do?+
Check your junk or spam folder first. If it is not there, contact us with the name and phone number you ordered with and we will check your order.
Returns and problems
What if I change my mind after delivery?+
You have 14 days from the day your furniture arrives to tell us you want to return it. The details are on our delivery & returns page.
What if my furniture arrives damaged or faulty?+
Tell us as soon as you can, with your order reference and a photo if possible. We will put it right with a repair, a replacement or a refund.
Choosing furniture
How do I know it will fit?+
Check the sizes on the product page against your room, and measure doorways, stairs and any tight corners on the way in. If a measurement you need is not shown, ask us before you order.
Will the colour match the photos?+
We show each piece as accurately as we can, but colours can look slightly different from one screen to another. If the exact shade matters, ask us and we will help.
Still not sure about something? Ask us.