Terms & conditions
The terms on which we sell furniture to you through this website.
Last updated: 12 October 2026
1. Who we are
This website is run by Wren & Walnut ("we", "us"). Company details: Details to be added. You can reach us through the contact page.
2. Placing an order
When you send us an order you are offering to buy the furniture shown in it. We email you to say we have received it, and then call or email you within one working day. The contract between us starts when we confirm your order and delivery day. If we cannot supply a piece we will tell you and the order will not go ahead; you will have paid nothing.
You must be 18 or over to order.
3. Products
We take care to show and describe each piece accurately. Colours can look slightly different on different screens, and sizes are approximate. Please check the measurements against your room, doorways and stairs before you order.
4. Prices
Prices are in pounds sterling and are shown on each product page. The price that applies is the one shown when you place your order, and the total is confirmed in your order email. Delivery is free, so the total on your order is the amount you pay.
If a price on the website is clearly a mistake, we will contact you before delivery and you can choose to go ahead at the correct price or cancel.
5. Payment
We do not take payment online. You pay the full amount when your furniture is delivered, by cash, card or bank transfer. The furniture becomes yours once you have paid in full.
6. Delivery
We deliver free of charge to addresses in England. Delivery areas and times are set out on our delivery & returns page. Delivery times are our best estimate; if a delivery is delayed we will tell you and agree a new day, or you may cancel.
An adult must be at the address to receive and pay for the furniture. If nobody is there, or the furniture cannot be brought in because of access, we will contact you to arrange another day.
7. Your right to cancel
You can cancel at any time before delivery at no cost. After delivery you have 14 days to tell us you have changed your mind, and the furniture must then be returned as explained on our delivery & returns page. We refund what you paid within 14 days of getting the furniture back, and may reduce the refund if it has been used beyond what is needed to see whether it suits you.
If you return furniture because you have changed your mind, the cost of returning it is yours, and we will always tell you that cost before anything is arranged. If the furniture is damaged or faulty, returning it costs you nothing.
8. Faulty or damaged furniture
The furniture must be as described, fit for purpose and of satisfactory quality. If it is not, tell us and we will repair it, replace it or refund you, as the Consumer Rights Act 2015 provides. Nothing in these terms affects your legal rights.
9. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or not using reasonable care. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. We supply furniture for use in the home and are not liable for business losses.
10. Your information
We use your personal information as set out in our privacy policy.
11. General
These terms are governed by the law of England and Wales. If you live in Scotland you can also bring a claim in the Scottish courts. We may update these terms; the version that applies to your order is the one on this page when you placed it.